Introduction

Retail & Brand Solutions Pty Ltd trading as Retail Wise Services ("Retail Wise", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or subscribe to our communications.

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What Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Company or business name
• Email address
• Phone number
• Information submitted through our contact forms
• Information provided when subscribing to our newsletter
• Records of communications between you and Retail Wise

We do not generally collect sensitive information.

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How We Collect Personal Information

We collect personal information when you:

• Submit a contact form through our website
• Subscribe to our newsletter
• Contact us by email or telephone
• Communicate with us regarding our services

Our website is hosted on the Webflow platform and may use Finsweet Attributes to support website functionality.

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Why We Collect Personal Information

We collect personal information to:

• Respond to enquiries
• Provide information about our services
• Communicate with prospective and existing clients
• Send newsletters and marketing communications where you have subscribed
• Improve our website and business operations
• Comply with legal obligations

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Marketing Communications

If you subscribe to our newsletter, we may send you updates, insights and information about Retail Wise and our services.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at info@retailwise.com.au.

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Website Hosting and Service Providers

We use third-party providers to support our website and communications, including:

• Webflow (website hosting and forms)
• Mailchimp (email marketing and newsletter management)

These providers may store or process information on our behalf in accordance with their own privacy and security practices.

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Disclosure of Personal Information

We may disclose personal information:

• To service providers who assist us in operating our business
• Where required by law
• To protect our legal rights
• With your consent

We do not sell personal information to third parties.

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Overseas Disclosure

Some of our service providers, including Webflow and Mailchimp, may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy obligations.

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Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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Access and Correction

You may request access to the personal information we hold about you or request corrections to inaccurate information by contacting us at:

info@retailwise.com.au

We will respond within a reasonable period and in accordance with applicable legal requirements.

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Complaints

If you have a complaint about how we handle personal information, please contact us at:

info@retailwise.com.au

We will investigate your complaint and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date.

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Contact Us

Retail & Brand Solutions Pty Ltd
Trading as Retail Wise Services

Email: info@retailwise.com.au

Website: retailwise.com.au

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